Abernathy Naturals ships from beautiful Victoria, BC, on the west coast of Canada. We ship at least twice per week depending on order volume.
Orders under $150 are subject to a $10 shipping fee domestically for Canada Post expedited. Orders over $150 ship at no charge to you with Canada Post expedited. Should you prefer another method of shipping such as a courier, we will cover $10 of the cost for orders over $150 and $15 of the cost for orders over $200. You will be invoiced after your order is ready to go and the shipping charge has been assessed.
We do ship to the United States with a flat rate shipping cost of $25. This is our average in terms of shipping costs to the U.S.A. The other consideration is customs, which may be incurred by our American customers. We cannot do much to help that--customs seems to hit about 20% of the time. Unfortunately, we cannot mark parcels as gifts (and they could still be dinged if we did; it's not all that uncommon).
We are happy to ship world wide! Send us an e-mail or message on our Facebook page and we would be happy to get you an exact quote for what it would cost to get a carrier to your country of residence.
Preorders and address changes: if your address changes between the time of your order and the time of shipment (ie. preorders), it is your responsibility to cover the expense of re-shipping your item if you do not update your address and the parcel is returned. For every item that bounces back to me, I am charged the cost to send it and the cost to have it shipped back to me. It is not possible for us to know if your address changes, so please get in touch. Otherwise, I will assume that nothing has changed.
On occasion, an order might wait for 3 days, but that is usually due to extenuating circumstances. You will receive an e-mail with a tracking number where applicable as soon as your order ships.
If your order ships lettermail (ie. sling rings, suck pads), your order will be marked fulfilled and you will receive an e-mail but there will not be a tracking number. If you order a lettermail product within Canada and have not received it within 3 weeks, please contact us.