Terms and Conditions

GENERAL RETURN INFORMATION
Product that is returned in new condition with all of the packaging will be subject to a 10% restocking fee plus the actual cost of shipping the order originally (generally between $5-10 within Canada). If shipping returned product is required, the customer is responsible for the exact cost of shipping.
For insurance reasons, we cannot accept product returns if any of the packaging is missing or any of the attached labels are removed. We cannot sell any used product. In the event that product is used or tags are removed we recommend utilising one of the many Facebook groups dedicated to selling babywearing equipment or your local swap and shop sites like UsedVictoria or your local equivalent.

RESTOCKING FEES
As noted above, returned orders are subject to:
♥ 10% restocking fee
♥ Full cost of shipping to customer (generally $5-10 within Canada)
♥ Cost of shipping product back to us
Restocking fees may be applied to orders that are not paid in full immediately or within the agreed upon timeline (with regards to layaway). Orders that are paid for but have not paid for the cost of shipping within 1 week of purchase will be cancelled and refunded minus the restocking fee.

GIFT CARDS
Gift cards are NOT returnable.

DEFECTIVE PRODUCT
In the event your product is received defective, we recommend contacting the manufacturer and us to communicate the issue (preferably with pictures).
If you receive a defective TULA product: Contact help@babytula.com. TULA does not equip retailers to deal with defective product and all defective product returns and exchanges are handled by TULA directly. If need be, TULA will contact us and orchestrate a refund or discount for you from your original purchase.
If you receive defective KoKaDi product: Contact mail@kokadi.de. If you feel your wrap is flawed, you can send pictures and a description to KoKaDi. KoKaDi will determine whether or not to refund or discount you through us. Please note that some flaws are normal in woven wraps, including minor thread pulls, and can be easily remedied.
If a product is defective and we are equipped to handle a return or exchange (as is the case with most manufacturers), we will cover the cost of return shipping to us, and in the event of an exchange, shipping replacement product to you.
PROCESSING TIME
Product returns are processed as soon as possible. Depending on how much traffic the store has during any given week, it can take 3-5 business days for a return to be processed.

REFUND METHODS
Refunds are always applied to the original method of purchase and cannot be sent any other way.

LATE OR MISSING REFUNDS
If you have been told your refund has been processed, but you do not see the credit applied to your account, don't panic. Check your account here on our site--if you created one--to see its status. If it says that a refund has been processed, the credit is probably still pending through your bank/credit card. Processing payments can take several days depending on your bank/credit card company, and there is nothing we can do to expedite that.
If our website is showing that you've been sent a refund, and it doesn't appear within a few days, please contact your credit card company.

SALE AND CLEARANCE PRODUCT
Sale and clearance merchandise is final sale except in the case of manufacturer defect. In the event of manufacturer defect, see section above about defective product.

PRODUCT EXCHANGES
Exchanges are not a problem unless the item returned for the swap is not BRAND NEW IN PACKAGING. If you wish to exchange your product for a more expensive item (ie. switch from a standard to a toddler Tula), you will have to pay the difference in value.

GIFTS
Gift receipts are available by request. Gifts can be exchanged if they are brand new, in original packaging and have not been unpacked.

RETURN ADDRESS
Please ensure that you have contacted us via e-mail to alert you to the reason for your return. If you do not do so, this can result in delays in processing your return.
To return your product, use the following address:
Abernathy Naturals
3120 Jenner Rd
Victoria, BC
V9C 1N6

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